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AI Receptionist · Radstock Solicitors

Radstock. First-time buyer. Bath wages. Somerset prices. Offer accepted on a terrace. Needed a conveyancer. Called at 5:45pm after finishing work in Bath. Answerphone. Tried Midsomer Norton. Got through. That firm handled the conveyancing.
ForgeMason answered at 5:45pm. Matter captured. Instruction yours before the train home.

Radstock's first-time buyer market is driven by people who work in Bath and can only call after 5pm — exactly the window most solicitor offices have closed for the day. A 5:45pm call that hits an answerphone sends the instruction five minutes down the road to Midsomer Norton. ForgeMason captures those evening enquiries as readily as a Tuesday morning call, so your practice competes for every instruction across the full day rather than just office hours.

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85%
of callers ring a competitor if unanswered
BrightLocal
21×
higher contact rate within 5 minutes
Harvard Business Review
60%
of trades can't take calls while serving customers
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How It Works
01

Answered instantly

AI picks up within 2 rings, 24/7 — including after 5pm when working buyers finally finish their Bath commute and call.

02

Matter captured

Captures matter type (conveyancing, family, wills, employment), transaction stage, urgency, and preferred callback time including evenings.

03

Fee earner notified

Instant notification. Fee earner can choose to call back the same evening or first thing the following morning — but the instruction is secured.

Capture
£67/mo
  • AI answers every call 24/7
  • Matter type qualification
  • Missed-call text-back
  • Calendar booking
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FAQ
Do we need to be available to call clients back in the evenings?+
No. ForgeMason captures the matter and confirms a callback at a time that works for both the client and your fee earner. An evening enquiry can be confirmed for a morning callback — the instruction is secured, the client knows when to expect the call, and your team returns it the following morning as a pre-qualified, ready-to-proceed lead. The fee earner doesn't need to be on call at 5:45pm; they just need to be ready at 9:30am the following day with a briefed client waiting.
Is there a minimum contract?+
No minimum contract. Rolling monthly — cancel any time. No setup fee.

Radstock solicitor? Free 20-minute call.

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Also serves: Midsomer Norton · Frome · Shepton Mallet · All Somerset