A conveyancing instruction is worth £800–£2,000. A disputed estate matter more. When a prospective client can't get through at the first attempt, they try the next firm on the list. ForgeMason captures every new matter enquiry, routes it to the right department and books consultation appointments while your fee earners are in client meetings.
Prospective client calls. AI answers immediately, 24/7 — evenings and weekends when people often make decisions about legal matters.
Conveyancing? Family? Wills? Employment? AI identifies the practice area, asks the key qualifying questions and routes to the right team.
Initial consultation booked directly into the relevant fee earner's diary. Confirmation sent to the client immediately.
Summary text with matter type, key details and client contact sent to the relevant solicitor before the consultation.
If the caller didn't book immediately, an automated follow-up sequence runs. Most new matter leads convert with the right prompt at the right time.
Conveyancing, family, wills, employment, commercial — each matter type routed to the right team with the right qualifying questions asked.
Captures full caller details and matter overview — everything your fee earner needs to begin the client onboarding before the consultation.
Many people decide to contact a solicitor outside business hours. AI captures the enquiry when your office is closed and has it ready for Monday morning.
Direct booking into fee earner diaries. No telephone tag. The client gets a confirmed appointment time immediately.
Enquiries that didn't immediately convert receive an automated follow-up sequence. Converts fence-sitters before they go elsewhere.
Legal sector requires careful data handling. UK GDPR compliant. Data handled on UK infrastructure. Intake only — no confidential client data stored.
Price-Beat Promise. Found a like-for-like managed service cheaper in Somerset or Dorset? We'll beat it.
Free 20-minute call. We'll walk through your new matter intake process and what we'd build.