AI Receptionist · Dorchester Vets

Dorchester. Rural farm catchment. Horse with colic signs — owner calling at 7:30am before the morning rush. Practice opens at 8:30. Answerphone. Called Weymouth. Large animal vet dispatched from Weymouth. Practice in Dorchester lost the callout and the client.
ForgeMason answered at 7:30. Horse and owner details captured. Vet notified immediately.

Dorchester's mixed practice catchment — domestic pets, farm animals, and equine clients from the surrounding rural area — means calls arrive earlier in the morning and later in the evening than urban practices typically cover. A 7:30am call about a horse with colic signs cannot wait for the 8:30 opening. ForgeMason captures those early-morning calls with full presenting concern, species and urgency level, and notifies the on-call vet immediately — so the callout goes from Dorchester rather than Weymouth.

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85%
of callers ring a competitor if unanswered
BrightLocal
21×
higher contact rate within 5 minutes
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60%
of trades can't take calls while serving customers
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How It Works
01

Answered instantly

AI picks up within 2 rings, 24/7 — including the early-morning hours when rural and equine clients call before your practice opens.

02

Pet details captured

Captures species (equine, bovine, small animal), presenting concern and urgency, location for callout if needed, and owner contact details.

03

Vet or nurse notified

Immediate on-call notification for urgent farm and equine cases. Your vet receives the full presenting picture before returning the call.

Capture
£67/mo
  • AI answers every call 24/7
  • Pet and owner details captured
  • Missed-call text-back
  • Appointment booking
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Growth System
£367/mo
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FAQ
We have equine and farm animal clients — can ForgeMason handle those calls?+
Yes. ForgeMason captures species alongside the presenting concern, and for equine or farm calls it also captures the location for callout — farm name, postcode, or road — so the on-call vet has everything needed before returning the call. The urgency assessment is adapted: a horse showing colic signs at 7:30am is treated as an immediate notification rather than a routine morning callback. ForgeMason doesn't attempt to provide clinical guidance; it gathers the information your vet needs to triage correctly from the first call-back.
Is there a minimum contract?+
No minimum contract. Rolling monthly — cancel any time. No setup fee.

Dorchester vet practice? Free 20-minute call.

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Also serves: Weymouth · Sherborne · Wareham · All Dorset