Bournemouth. Probate matter. Parent passed last week. Adult child called Tuesday morning. Your fee earner was in a client meeting. Receptionist took a name. Didn't call back until Thursday. Client had instructed a Poole firm by Wednesday afternoon.
ForgeMason answered Tuesday. Matter logged. Fee earner notified before lunch.

Bournemouth's significant retired population generates a high volume of probate, wills, and estate administration instructions. These are emotionally charged calls — the client is often dealing with bereavement and needs to feel heard immediately. A delayed callback, or a name taken but not followed up, can lose the instruction and damage your firm's reputation. ForgeMason ensures every call is answered with care, the matter captured in full, and the right fee earner notified before the client tries another firm.

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85%

of callers ring a competitor if unanswered

BrightLocal

21×

higher contact rate within 5 minutes

Harvard Business Review

60%

of trades can't take calls while serving customers

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How It Works

Answered instantly

AI picks up within 2 rings, 24/7 — providing immediate, professional response to clients in sensitive situations.

Matter captured

Captures matter type (probate, wills, conveyancing, family, personal injury), urgency, the nature of the situation, and preferred callback time.

Fee earner notified

Instant notification to the relevant fee earner or team. Missed-call text-back fires within 60 seconds for any incomplete call.

Capture

£67/mo

AI answers every call 24/7
Matter type qualification
Missed-call text-back
Calendar booking

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FAQ

Probate clients are often vulnerable — will ForgeMason handle them with appropriate sensitivity?+

ForgeMason is a natural, conversational voice call — not a phone menu. It listens, responds calmly, and captures what the caller needs to share without rushing them. It makes clear that a solicitor will call them back, and gives the caller a confirmed timeframe. For someone dealing with bereavement, being answered immediately and professionally — rather than reaching voicemail — is itself a significant reassurance. The detailed callback is your solicitor's job; ForgeMason's job is to make sure that call happens.

Is there a minimum contract?+

No minimum contract. Rolling monthly — cancel any time. No setup fee.

Answered instantly

Matter captured

Fee earner notified

Bournemouth solicitor? Free 20-minute call.