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AI Receptionist · Street Solicitors

Street. First purchase. Seen a three-bed on Rightmove. Offer accepted. Needs a conveyancer quickly. Called on a Monday at 4:30pm. Office closed at 5. Receptionist had already put the phone on divert. Called a Wells firm. Instructed by 5:15.
ForgeMason answered at 4:30. Conveyancing captured. Instruction confirmed before 5.

Street sits between Glastonbury and Wells — first-time buyers and young families who work in Street's retail sector and call when they can, which is often late afternoon before the school run. A 4:30pm call that hits an early divert sends the conveyancing instruction to Wells within the hour. ForgeMason ensures that end-of-day call still reaches your firm: the matter is captured, the fee earner notified, and the instruction confirmed before the office would have closed anyway.

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85%
of callers ring a competitor if unanswered
BrightLocal
21×
higher contact rate within 5 minutes
Harvard Business Review
60%
of trades can't take calls while serving customers
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How It Works
01

Answered instantly

AI picks up within 2 rings, 24/7 — including the last thirty minutes before your office closes when first-time buyers finally get to call.

02

Matter captured

Captures matter type (conveyancing, family, wills, personal injury), transaction stage, urgency, and preferred callback time.

03

Fee earner notified

Instant notification even after office hours. Fee earner has the instruction waiting rather than finding it on the answerphone next morning.

Capture
£67/mo
  • AI answers every call 24/7
  • Matter type qualification
  • Missed-call text-back
  • Calendar booking
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FAQ
We divert our phone at 5pm — does ForgeMason work with a diverted line?+
Yes. ForgeMason can be your divert destination — when your office closes and the phone diverts, it diverts to ForgeMason rather than to voicemail or an answerphone. Calls from 5pm to 9am the following morning are still answered, matters captured, and fee earners notified. Your existing phone system doesn't need to change; ForgeMason slots in as the after-hours handler. Instructions from evening calls are ready for your team the following morning rather than sitting on an answerphone.
Is there a minimum contract?+
No minimum contract. Rolling monthly — cancel any time. No setup fee.

Street solicitor? Free 20-minute call.

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Also serves: Glastonbury · Wells · Shepton Mallet · All Somerset