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AI Receptionist · Wellington Solicitors

Wellington. Offer accepted. Both working. No time to chase solicitors. Called your firm at 12:45 on a Wednesday. Receptionist at lunch. Left a voicemail. Chased again at 3pm. Left another voicemail. Used a Taunton firm the following morning.
ForgeMason answered at 12:45. Matter captured. Instruction confirmed before lunch ended.

Wellington's working households — many commuting to Taunton via the M5 — are time-poor and intolerant of firms that require chasing. A lunchtime call that reaches voicemail and isn't returned until the following morning means the instruction has already gone to Taunton. ForgeMason ensures the lunchtime call is answered, the matter captured, and the fee earner notified immediately — so the callback happens in the window the client is actually available.

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85%
of callers ring a competitor if unanswered
BrightLocal
21×
higher contact rate within 5 minutes
Harvard Business Review
60%
of trades can't take calls while serving customers
Fix Radio
How It Works
01

Answered instantly

AI picks up within 2 rings, 24/7 — including lunchtime and early evening when working clients have their only window.

02

Matter captured

Captures matter type (conveyancing, family, wills, employment, personal injury), urgency, preferred callback window, and best number to reach the client.

03

Fee earner notified

Instant notification to the relevant fee earner with the client's preferred callback window — no chasing, no missed windows.

Capture
£67/mo
  • AI answers every call 24/7
  • Matter type qualification
  • Missed-call text-back
  • Calendar booking
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FAQ
Can ForgeMason capture a preferred callback time so the client doesn't get called when they're unavailable?+
Yes. ForgeMason asks for the caller's preferred callback window as part of its capture sequence — mornings, lunchtime, after 5pm, or a specific time. That information is included in the notification to your fee earner. For time-poor working clients, a callback that lands at the wrong moment is almost as bad as no callback at all — capturing the right window is what makes the follow-through effective.
Is there a minimum contract?+
No minimum contract. Rolling monthly — cancel any time. No setup fee.

Wellington solicitor? Free 20-minute call.

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Also serves: Taunton · Chard · Minehead · All Somerset