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AI Receptionist · Burnham-on-Sea Vets

Burnham-on-Sea. Family dog, first visit. Owner calling to ask about consultation prices before booking. Monday morning — put on hold, hung up after two minutes. Called Weston-super-Mare who gave prices immediately and offered a first-appointment slot. Client registered in Weston-super-Mare.
ForgeMason answered Monday. Enquiry taken. Cost question handled. Appointment stayed in Burnham.

Burnham-on-Sea's cost-conscious community is more likely than other markets to call ahead with a pricing question before booking. A two-minute hold on that call, followed by a cold hangup, sends the owner to Weston-super-Mare — who answered promptly and had the conversation. ForgeMason captures the enquiry immediately, provides the consultation fee information your practice has configured, and offers to book the appointment on the call — so pricing enquiries convert into registered clients rather than lost registrations.

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85%
of callers ring a competitor if unanswered
BrightLocal
21×
higher contact rate within 5 minutes
Harvard Business Review
60%
of trades can't take calls while serving customers
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How It Works
01

Answered instantly

AI picks up within 2 rings — no Monday morning hold queue. Pricing enquiries answered as promptly as clinical calls.

02

Pet details captured

Captures pet details, reason for calling, and any cost or appointment questions — then offers to book and confirms the enquiry for follow-up.

03

Vet or nurse notified

Enquiry brief sent to your team. Every caller treated with the same promptness, whether it's a clinical concern or a pricing question.

Capture
£67/mo
  • AI answers every call 24/7
  • Pet and owner details captured
  • Missed-call text-back
  • Appointment booking
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£367/mo
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FAQ
Can ForgeMason provide consultation fee information when callers ask?+
Yes. ForgeMason is configured with the fee information your practice wants to share — standard consultation fees, vaccination costs, or any pricing you choose to publish. When a caller asks about cost before booking, ForgeMason provides the information clearly and then offers to book an appointment or confirm a callback if they want to discuss further. It doesn't commit to quotes for complex procedures or quote prices your practice hasn't authorised — it sticks to what you've configured. The goal is that a pricing enquiry converts into a booking rather than ending with "I'll have to call back about that."
Is there a minimum contract?+
No minimum contract. Rolling monthly — cancel any time. No setup fee.

Burnham-on-Sea vet practice? Free 20-minute call.

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Also serves: Bridgwater · Weston-super-Mare · Taunton · All Somerset