Shepton Mallet's position between Wells, Frome, and Bath means it regularly competes for incoming residents looking to register their pets locally. A missed call from a new resident transferring records is a registration opportunity handed to the next practice that answered. ForgeMason captures the transfer request — the cat's name and breed, the previous practice's details, and the owner's contact — and confirms a callback to progress the registration, so the first contact with your practice is prompt and professional.
AI picks up within 2 rings — including midday when your receptionist is assisting with procedures and the phone goes unanswered.
Captures pet name, species and breed, previous practice name, reason for call (transfer, registration, new appointment), and owner contact.
New registration brief sent to your front desk. The callback is a welcoming confirmation, not a cold "who are you?" first contact.
Also serves: Frome · Wells · Glastonbury · All Somerset