Wells practices serving the Mendip and rural Somerset catchment often have vets out on farm visits during afternoon hours, leaving a single receptionist managing the counter and the phone. A call that rings out at 2pm while the vet is visiting a farm outside the city goes to the next practice in Google Maps. ForgeMason captures the presenting concern, sends the vet a notification mid-visit, and confirms a callback time so the owner knows they're in the queue — and stays in Wells.
AI picks up within 2 rings — including afternoons when your vet is out on farm visits and one receptionist is managing the counter and phone.
Captures pet details, presenting concern and duration, urgency, and owner contact details — so your vet has the full picture when they call back between visits.
Notification sent to the duty vet immediately — even mid-visit. Urgent cases can be called back before the farm visit ends.
Also serves: Glastonbury · Shepton Mallet · Street · All Somerset