Street's retail footfall from Clarks Village brings dogs into the town throughout the day — and dogs that become unwell mid-visit need immediate guidance, not a three-minute hold. A registered client who cannot reach their own practice on an urgent call will go wherever answers the phone, and the next practice becomes the default going forward. ForgeMason captures urgent calls immediately, flags them for priority notification, and ensures that an existing client in distress reaches your team — not Glastonbury.
AI picks up within 2 rings — no hold during a busy afternoon when all lines are engaged. Urgent calls captured immediately.
Captures pet details, presenting concern, how quickly it came on, location, and whether the owner is travelling or at the practice now.
Immediate notification for urgent presentations. Your vet calls back before the owner reaches the next practice on the map.
Also serves: Glastonbury · Wells · Shepton Mallet · All Somerset