AI Receptionist · Wimborne Vets

Wimborne. New kitten, Tuesday morning. Young professional searching for a local vet, calls at 10:15am. Receptionist managing two incoming calls simultaneously. Put on hold. Hangs up. Bournemouth practice answered within two rings. Kitten registered in Bournemouth. Four years of visits — gone at 10:15am.
ForgeMason answered at 10:15. Kitten registered. Practice relationship started in Wimborne.

New pet registrations are the most valuable calls a Wimborne practice receives — a kitten registered at 10:15am on a Tuesday represents four to six years of vaccinations, health checks, neutering, dental care, and repeat prescriptions. A single missed call during a mid-morning phone spike transfers that entire relationship to Bournemouth. ForgeMason answers the new registration call immediately, begins the onboarding process by capturing the kitten's details and the owner's information, and ensures the first impression of your practice is one of availability — not a hold queue.

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85%

of callers ring a competitor if unanswered

BrightLocal

21×

higher contact rate within 5 minutes

Harvard Business Review

60%

of trades can't take calls while serving customers

Fix Radio

How It Works

Answered instantly

AI picks up within 2 rings — no hold queue during Tuesday morning phone spikes. Every new registration call answered.

Pet details captured

Captures pet name, species, breed and age, owner name and contact — full registration brief ready for your front desk.

Vet or nurse notified

New registration flagged for prompt follow-up. First impression delivered — your practice was there when they called.

Capture

£67/mo

AI answers every call 24/7
Pet and owner details captured
Missed-call text-back
Appointment booking

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FAQ

Does ForgeMason capture enough detail to start the registration process during the call?+

Yes. For new pet registrations, ForgeMason captures the pet's name, species, breed and approximate age, the owner's name, telephone number and address, and their preferred first appointment type — first vaccinations, general health check, or neuter consultation. That information is sent to your front desk as a registration brief, so when you call back to confirm the appointment your team already has the pet on the system or can add them in seconds. The caller ends the conversation having given their details and received a confirmed callback time — not a "we'll send you a registration form" vague response.

Is there a minimum contract?+

No minimum contract. Rolling monthly — cancel any time. No setup fee.

Answered instantly

Pet details captured

Vet or nurse notified

Wimborne vet practice? Free 20-minute call.