Bournemouth. Elderly dog. Owner calls at 5:45pm — labrador off food, lethargic since the morning. Practice closes at 6. Receptionist already managing end-of-day discharges. Call rings out. Owner calls a Poole practice. Seen that evening.
ForgeMason answered at 5:45. Concern captured. Appointment stayed in Bournemouth.

Bournemouth's high pet ownership density — particularly among retired residents with older dogs — creates a steady stream of end-of-day calls in the 5 to 6pm window, when the front desk is wrapping up and the phones are hardest to answer. An unanswered call at 5:45pm from a worried owner goes to a Poole practice before yours closes. ForgeMason captures every late-afternoon call with the urgency assessed and pet details noted, so your team can return it before 6pm or triage it for first thing the following morning.

Bournemouth vet practice? Free 20-minute call.

Also serves: Poole · Christchurch · Ferndown · All Dorset