AI Receptionist · Christchurch Vets

Christchurch. Elderly spaniel. Saturday morning — owner calling at 9:45am, dog refusing food, grinding teeth. Practice fully booked, three calls in the queue. Owner waited four minutes. Tried Bournemouth. Seen that afternoon in Bournemouth. Christchurch practice lost a ten-year client.
ForgeMason answered at 9:45. Spaniel's concern captured. Client stayed in Christchurch.

Christchurch has a notably older residential demographic with a corresponding proportion of senior dogs and cats whose owners are diligent about calling their vet quickly. Saturday morning is when those calls arrive — and when the practice is fully booked. A four-minute queue costs a ten-year client. ForgeMason answers every call during the busy Saturday window, captures the concern with enough detail for your nurse to triage, and flags senior-pet presentations for priority callback.

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85%

of callers ring a competitor if unanswered

BrightLocal

21×

higher contact rate within 5 minutes

Harvard Business Review

60%

of trades can't take calls while serving customers

Fix Radio

How It Works

Answered instantly

AI picks up within 2 rings — no queue during Saturday morning. Every overflow call captured before it goes to Bournemouth.

Pet details captured

Captures pet name, species and age, presenting concern and duration, urgency, and owner contact details. Senior-pet concerns noted for priority triage.

Vet or nurse notified

Instant triage notification. Your team returns calls in urgency order — not missed-call order.

Capture

£67/mo

AI answers every call 24/7
Pet and owner details captured
Missed-call text-back
Appointment booking

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FAQ

We're fully booked on Saturdays — will ForgeMason tell callers there are no slots?+

ForgeMason doesn't turn callers away. When your appointment book is full it captures the presenting concern and urgency, and explains that a nurse will call back within a set time to discuss the best next step — whether that's a same-day urgent slot that's been held back, a telephone consultation, or guidance on whether they can wait until Monday. It never tells a caller with an unwell senior dog to simply "try again later." The callback decision rests with your clinical team; ForgeMason just ensures every caller gets a proper answer rather than a busy tone.

Is there a minimum contract?+

No minimum contract. Rolling monthly — cancel any time. No setup fee.

Answered instantly

Pet details captured

Vet or nurse notified

Christchurch vet practice? Free 20-minute call.