Letting agents handle two fundamentally different call types — tenants with maintenance problems and prospective renters wanting viewings. Both are urgent. Both happen at the same time. And a missed viewing enquiry means a void day extended; a missed maintenance call means a tenant complaint, or worse. ForgeMason handles both simultaneously: triage maintenance by urgency, book viewings directly, and keep your negotiators free for the work that generates fee income.
Maintenance issue or letting enquiry? Identified from the first exchange. Each call routed to the correct flow instantly.
Urgent (no heating, flooding, security) escalated to contractor and property manager immediately. Non-urgent logged for next action.
Property confirmed, requirements captured, viewing booked. Prospective tenant gets confirmation — no waiting on a callback.
Maintenance issues sent to the relevant landlord with a structured summary. Keeps landlords informed without extra staff time.
Every call gets a reference number. Tenant receives acknowledgement. Your team has a full audit trail for every property issue.
Urgent repairs escalated immediately. Non-urgent issues logged with full detail — property address, issue, access times. Audit trail maintained.
Prospective tenants book viewings directly. Property confirmed, requirements captured, diary slot held — no callbacks, no voicemails.
Structured maintenance summaries sent to landlords automatically. They stay informed; your team doesn't need to make additional calls.
Out-of-hours maintenance calls handled. Urgent issues escalated even at 10pm. Tenants aren't left waiting until the office opens.
Landlords calling to let their property — details captured, valuation appointment booked. No new business missed during viewings or meetings.
Post-tenancy review requests sent automatically. Builds your Google profile and strengthens your reputation with new landlord prospects.
Price-Beat Promise. Found a like-for-like service cheaper in Somerset or Dorset? We'll beat it.
Free 20-minute call. We'll show you how ForgeMason triages maintenance, books viewings and keeps your team free for fee-generating work.