An osteopath or chiropractor in a 45-minute treatment cannot answer the phone — and a new patient calling with acute back pain is not going to hold. They will call the next clinic and book with whoever answered. ForgeMason handles new patient intake and appointment booking while you're hands-on, captures the presenting condition before you meet the patient, and fires follow-up booking prompts so treatment courses complete rather than dropping off after the first session.
AI picks up while you're hands-on. No calls missed during 45-minute sessions. No interruption to the patient in front of you.
New patients go through intake. Returning patients book their next appointment — follow-up, maintenance, or acute flare-up.
Presenting complaint, duration, severity, relevant history — captured before you meet the patient. No wasted first minutes.
Availability confirmed and appointment booked directly. Confirmation text sent immediately. Reminder 24 hours before.
After each session, ForgeMason prompts the patient to book their next recommended appointment before the treatment course lapses.
Presenting condition, duration, severity, previous treatment, relevant medical history — captured before the first appointment.
New and returning patients booked 24/7. Confirmation and reminder texts sent automatically. No-shows reduced.
Post-session follow-up booking prompts reduce dropout between recommended sessions. Treatment courses complete.
Patients who haven't booked in 6–8 weeks receive a gentle recall message. Ongoing maintenance revenue stays consistent.
Post-treatment review requests sent automatically. Builds your Google profile and drives new patient referrals.
Admin intake only. No clinical assessment data stored. Your practice records remain the authoritative source.
Price-Beat Promise. Found a like-for-like service cheaper in Somerset or Dorset? We'll beat it.
Free 20-minute call. We'll walk through intake capture, appointment booking and follow-up recall for your clinic.